News & events
CQC #declareyourcare Campaign
The Care Quality Commission (CQC) is calling for people to speak up about their experiences of care, as new research shows that almost 7 million people in England who have accessed health or social care services, in the last five years have had concerns about their care, but never raised them. Of these, over half (58%) expressed regret about not doing so.
People regret not raising concerns about their care – but those who do raise concerns see improvements.
The most common reasons for not raising a concern were:
- not knowing how (20%) or who (33%) to raise it with
- not wanting to be seen as a ‘troublemaker’ (33%)
- worries about not being taken seriously (28%)
- feeling that nothing would change as a result (37%).
However, when people did raise a concern or complaint, the majority (66%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome.
Have your say
Your experiences of care support CQC in their monitoring, inspecting and rating of services and also help us at Brockhampton ensure we maintain our consistently high quality level of care.
We encourage you to share your experiences with the CQC – not only poor care but good care too.
You can share your experience of care, on behalf of yourself or a family member, at www.cqc.org.uk/sye