Are there set visiting times and are visitors welcome at any time?

We operate an open door policy for visitors who are welcome any time.

Are children welcome to visit?

Yes. We actively encourage children to visit, pets are also welcome providing they pose no risk to our residents i.e. dogs must be on a lead.

Where can I get information about fees, help with fees, what is included in a weekly fee and what is charged as extras?

Matron will explain in detail how the fees are worked out and what help is available. We also make some suggestions of websites which you could find very informative and also telephone numbers of various organisations who you can contact. The room fee covers everything from nursing needs to food. Extras are classified as newspapers, hairdressing, therapist fees and shop items.

Where can we get the latest inspection report?

We can let you have a copy or alternatively you can look on the quality commission website: www.cqc.org.uk. There is a copy of the previous 3 inspections on the table in the Hall at Brockhampton Court.