| Care | |
| Q | Can the home offer care suitable to meet your immediate needs and provide for the future? How often will your care needs be reviewed and will you/your relatives be involved in the decision making process? |
| A | Care is reviewed as and when an alteration in condition occurs –routinely care is reviewed at least monthly and the resident is actively encouraged to participate. |
| Q | If a resident becomes ill are the relatives kept informed? |
| A | We always keep relatives informed, providing the resident consents to the disclosure. |
| Q | Do you offer or can you arrange complementary therapies and obtain the services of a chiropodist, physiotherapist and occupational therapist as required? |
| A | All these therapies are available with a range of services |
| Q | Which doctor can a resident use and how often does a doctor call? |
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| A | A doctor visits routinely once a week from Fownhope surgery (about 4 miles away). There is a lady doctor on their staff. |
| Q | Does an optician, dentist and optometrist visit the home? |
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| A | Yes |
| Q | Is there an end of life procedure in place and what happens? |
| A | There is a procedure in place and it is tailored to suit the requests and needs of the resident and relatives. |
| Q | When the resident is very ill, particularly at the end of their lives is a bed available for relatives to stay overnight |
| A | Yes |
| Q | Can a trial period be arranged? |
| A | Yes |
Bedrooms |
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| Q | Can residents bring their own furniture and pictures etc to personalise their room? |
| A | We encourage residents to personalise their rooms and to bring in pictures, photographs, ornaments and favourite pieces of furniture to achieve that. |
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| Q | Is the bed provided by the home? |
| A | A bed, wardrobe, chest of drawers etc. are all provided. A profiling bed is provided when nursing needs dictate. |
| Q | Have all the rooms got en suite facilities? |
| A | All of our rooms have got en suite facilities. Some bedrooms in the extension have wet rooms as part of the en suite facilities |
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| Q | Do you have suitable assisted bathing? |
| A | Yes |
| Q | Does each room have a television? |
| A | Each room has its own television |
| Q | Is there a telephone in each room and a call system? |
| A | There is a direct line telephone in each room and a call system |
| Q | Is their a lockable cupboard/drawer unit in each room? |
| A | Yes there is a lockable unit in each room where valuable or private items can be secured. |
| Q | If you wanted to change rooms is that possible? |
| A | If you wish to change rooms it would be subject to availability. Matron would then liaise with you if an alternative room was available. |
| Communal Areas | |
| Q | Where can residents sit with their visitors? |
| A | There are lots of areas at Brockhampton where you can spend time with visitors. There is the library room – the Gallery and the Conservatory lounge |
| Q | Is there somewhere outside that residents/visitors can sit? |
| A | We have beautiful gardens with lots of seating areas; you can even feed the ducks whilst chatting. |
| Q | Is there a quiet area where residents can sit without the distraction of the television? |
| A | Yes there are many areas – in fact we only have one communal television set. |
| Q | Is there easy access for walking frames and wheelchairs and are there handrails in the corridors and the toilets? |
| A | Yes we are fully adapted to meet these requirements. |
| Meals | |
| Q | Can a resident eat his/her meals in their room? |
| A | Breakfast is served in the resident’s room. If they so wish lunch and supper can also be served in the room but we do encourage residents to eat in the dining room. |
| Q | Can a resident choose where they sit in the dining room? |
| A | Yes of course – we do try and accommodate everyone’s needs. We also offer the resident the opportunity to have guests to join them for lunch. |
| Q | Do you cater for special diets, diabetic, gluten free etc.? |
| A | We cater for the full range of dietary requirements |
| Q | What is the food like and are residents consulted about their preferences? |
| A | All meals are produced at the home. We use the local green grocer, butcher and dairy and as many food products as possible are locally sourced. |
| Q | Is there trained sensitive staff available to help residents eat if they are unable to do so on their own? |
| A | Yes, we will provide the help needed and it is delivered in a respectful and dignified manner. |
| Activities | |
| Q | Is there an activities programme and activities co-ordinator? |
| A | We have an activities co-ordinator and also a resident’s assistant |
| Q | Do you have a calendar of events? |
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| A | We give a very full activities programme – with the month ahead activities displayed on the resident’s board. |
| Q | How are special events celebrated, Christmas etc? |
| A | Just like any big family – we celebrate in style |
| Q | How are residents birthdays celebrated? |
| A | We celebrate birthdays with gusto. We make a decorated cake with candles, a card and the staff sing to the resident. |
| Q | What arrangements are there for residents to take worship? |
| A | Our local vicar comes to the home and conducts a service every month. Our residents are also welcome to attend the local church services if they are able to. |
| Q | Are daily newspapers available? |
| A | Your preferred newspaper can be delivered daily along with magazines etc. |
| Q | Do you have regular residents meetings? |
| A | We do have residents meetings. We notify everyone of the date and send out an agenda to all residents so we can organise the meeting. We also encourage family members to attend. |
| Q | Does the home have a library and is there a reading group? |
| A | We have a library and the library trolley is taken around every Monday |
| Q | Are there are clubs that residents can join? |
| A | In addition to a whole host of activities there is a reading group and a gardening club, various in house competitions, the monthly newsletter and notice board advertise forthcoming events and activities. |
