Reference to the CQC Report 2018
Whilst we are always pleased to see the CQC Inspectors, last seen two years ago, we were very disappointed by the results of their recent visit.
They wrote about the fabulous care and kindness shown by our staff, they wrote about the superb feedback from the residents and visitors to Brockhampton Court. But, I feel the reason for the words in the report ‘required improvement’ should have further explanation.
They agreed that whilst all the paperwork details were present, they stated that these details were not formatted in the manner they preferred. They also said that we should take more stringent measures to make our drug audit more compliant.
We have already purchased the recommended computerised software to fulfil their wishes. This is now up and running so that this error will not be repeated. We look forward to the inspectors’ return visit in approximately six months.