Q: Can Brockhampton Court offer care suitable to meet my immediate needs and provide for the future?
Brockhampton Court is a residential care home with nursing. Before accepting new residents we will complete a thorough assessment to ensure we can meet your existing and future care requirements. Brockhampton Court is not registered to accept residents living with dementia or other mental impairments.
Q: How much will I have to pay for nursing care?
Please visit the Accommodation and Tariff page of our website, for further details please call the finance team at Brockhampton Court on 01989 740239.
Q: How often are care needs reviewed and will I and my relatives be involved in the decision making process?
Care is reviewed as and when an alteration in condition occurs – routinely care is reviewed at least monthly and the resident is actively encouraged to participate.
Q: If a resident becomes ill, are the relatives kept informed?
Yes, we always keep relatives informed, providing the resident consents to the disclosure.
Q: Do you offer or can you arrange complementary therapies and obtain the services of a chiropodist, physiotherapist and occupational therapist as required?
Yes. All of these therapies are available with a range of services at the home.
Q: Which doctor can a resident use and how often does he visit?
A doctor visits routinely once a week from Fownhope surgery (about 4 miles away). There is a lady doctor available.
Q: Does an optician, dentist and optometrist visit the home?
Yes, on regular occasions but also by special request as and when needed by residents.
Q: Is there an end of life procedure in place and what happens?
There is a procedure in place and it is tailored to suit the requests and needs of the resident and relatives.
Q: When the resident is very ill, particularly at the end of their lives, is a bed available for relatives to stay overnight?
Yes, this is usually the case however we also recommend Ladyridge Guest House which is only a short drive away.
Q: Can a trial period be arranged for a new resident?
Yes, if we have an available room.
Q: Can residents bring their own furniture and pictures etc. to personalise their room?
Yes. We encourage residents to personalise their rooms and to bring in pictures, photographs, ornaments and favourite pieces of furniture.
Q: Is the bed provided by the home?
Yes. A bed, wardrobe, chest of drawers etc. are all provided. A profiling bed is provided when nursing needs dictate.
Q: Have all the rooms got en-suite facilities?
Yes. All of our rooms have got en-suite facilities. Some bedrooms in the extension have wet rooms as part of the en-suite facilities.
Q: Do you have suitable assisted bathing?
Yes, this is provided by our dedicated team of carers.
Q: Does each bedroom have a television?
Yes. All the rooms have televisons facilities.
Q: Is there a telephone in each room and a call system?
Yes there is a dedicate telephone in each bedroom and each bedroom is equipped with a call system which is monitored throughout the day and night.
Q: Is there a lockable cupboard/drawer unit in each room?
Yes, this is where we recommend that residents keep their valuables.
Q: If you wanted to change rooms is that possible?
Yes. If you wish to change rooms it would be subject to availability. Matron would then liaise with you if an alternative room was available.
Q: Where can residents sit with their visitors?
There are lots of areas at Brockhampton where you can spend time with visitors. There is the Library room, the Gallery and the Conservatory lounge.
Q: Is there somewhere outside where residents/visitors can sit?
Yes. We have beautiful gardens with many seating areas; you can even feed the ducks whilst chatting.
Q: Is there a quiet area where residents can sit without the distraction of the television?
Yes there are many areas – in fact we only have one communal television set.
Q: Is there easy access for walking frames and wheelchairs and are there handrails in the corridors and the toilets?
Yes. Brockhampton is accessible for walking aids and wheelchairs.
Q: Can a resident eat his or her meal in the room?
Yes. Breakfast is served in the resident’s room. If they so wish lunch and supper can also be served in the room but we do encourage residents to eat together in the dining room.
Q: Can a resident choose where they sit in the dining room?
Yes of course – we do try to accommodate everyone’s needs. We also offer the resident the opportunity to have guests join them for lunch.
Q: Do you cater for special diets, diabetic, gluten free etc.?
Yes. We understand that each residents has specific dietary needs and can be catered for accordingly.
Q: What is the food like and are residents consulted about their preferences?
All meals are prepared at the home. We use the local green grocer, butcher and dairy and as many food products as possible are locally sourced.
Q: Are there trained sensitive staff available to help residents eat if they are unable to do so on their own?
Yes, we will provide the help needed and it is delivered in a respectful and dignified manner.
Q: Is there an activities programme and an activities co-ordinator?
Yes. We have an activities co-ordinator and also a resident’s assistant.
Q: Do you have a calendar of events?
We have a very full activities programme – with forthcoming activities displayed on the resident’s board Click here to view Events Calendar.
Q: How are special events celebrated, e.g. Christmas?
Just like any big family – we celebrate in style.
Q: How are residents’ birthdays celebrated?
We celebrate birthdays with gusto! We make a decorated cake with candles, a card and the staff sing to the resident.
Q: What arrangements are there for residents to take worship?
Our local vicar comes to the home and conducts a service every month. Our residents are also welcome to attend the local church services if they are able to.
Q: Are daily newspapers available?
Yes. Your preferred newspaper can be delivered daily along with magazines etc.
Q: Do you have regular residents’ meetings?
Yes. We do have residents’ meetings. We notify everyone of the date and send out an agenda to all residents so we can organise the meeting. We also encourage family members to attend.
Q: Does the home have a library and is there a reading group?
Yes, we have a library and the library trolley is taken around every Monday.
Q: Are there clubs that residents can join?
In addition to a whole host of activities, there is a reading group and a gardening club. There are various in-house competitions and a monthly newsletter. The notice board advertises forthcoming events and activities.
Q: Does each resident have a dedicated member of staff who is responsible for their care?
Yes, each resident has their named nurse who assesses their care.
Q: Do the staff take time to get to know the residents likes, dislikes and their background?
Yes. We pride ourselves on the relationships we build with our residents here at Brockhampton Court.
Q: What training do your care staff receive?
Moving and handling, fire safety, food hygiene, clinical updates, safeguarding and protection awareness.
Q: How many staff are on shift?
Because it’s a nursing home there is always at least one nurse on duty 24 hours a day. The numbers of care and ancillary staff are dictated by dependency levels. However, our staffing levels always exceed minimum legal requirements, as care is the most important part of life at Brockhampton Court.
Q: Are there set visiting times or are visitors welcome any time?
We operate an open door policy for visitors who are welcome any time.
Q: Are children welcome to visit?
Yes. We actively encourage children to visit, pets are also welcome providing they pose no risk to our residents i.e. dogs must be on a lead.
Q: Where can I get information about fees, help with fees, what is included in a weekly fee and what is charged as extras?
Please visit the Accommodation and Fees page of our website. Also Matron will explain in detail how the fees are worked out and what help is available. We also make some suggestions of websites which you could find very informative and also telephone numbers of various organisations who you can contact. The room fee covers everything from nursing needs to food. Extras are classified as newspapers, hairdressing, therapist fees and shop items.
Q: Where can we get the latest inspection report?
We can let you have a copy or alternatively you can look on the quality commission website: www.cqc.org.uk – There is a copy of the previous 3 inspections on the table in the Hall at Brockhampton Court.