General FAQs

  • When visiting a resident, are visitors allowed to have meals on site?

    Visitors are welcome to have meals with the residents in their rooms.

    For palliative care residents, arrangements can be made to have a meal in the library. This should be arranged with as much notice as possible as we may need to carry out a detailed risk assessment, book the library, make arrangements with the kitchen and care workers and arrange for the room to be fogged after the visit. We do this to ensure the safety of all residents, visitors and staff.

    Each meal will cost £12.00 per person. This will be added to the residents’ ‘extras’ bill.

  • How can I enquire about care at Brockhampton Court for myself or a family member?
  • What information will you need at the time of enquiry?
  • Do you provide care for all types of ailments/conditions?
  • Are pets allowed at Brockhampton Court?
  • What are the fees for staying at Brockhampton Court?
  • What is included within my weekly fee?
  • Do you accept residents who have access to funding?

    We do accept residents at Brockhampton Court who are having part of their fees paid via external funding. In the event the funding does not cover the full fees, we can arrange a payment plan to cover these costs.

  • What if I am no longer able to pay for my care?

    In the event yourself, or a paying family member, is unable to continue with your payments, please speak to a member of our team. We will work together with you to see how we can best support you and, where applicable, can support with the acquiring of funding.

  • Am I allowed to bring additional furniture for my room?

    We welcome all residents to bring whatever they wish to from their current home when they move in. We want your stay to be as comfortable as possible, so whatever you would like to bring to make your room feel more like home is no problem. We can also help with the fixing of shelving, etc where needed.

  • Do professionals visit the site to provide care for residents?

    Health, social care, and other professionals may need to visit residents within the care home to provide specific services. Visiting professionals should follow the same advice as in the section above on visiting precautions. PPE usage is recommended in line with guidance above. NHS staff and Care Quality Commission (CQC) inspectors also have access to symptomatic testing and should follow the same guidance as staff about staying away from work if they test positive.

  • What is the homes’ protocol for COVID-19?

    Access inside the care home: Contact with relatives and friends is fundamental to care home residents’ health and wellbeing and visiting should be encouraged. There should not normally be any restrictions to visits into or out of the care home. The right to private and family life is a human right protected in law (Article 8 of the European Convention on Human Rights). In the event of an outbreak, each resident should be able to have one visitor at a time inside the care home. This visitor does not need to be the same person throughout the outbreak. They do not need to be a family member and could be a volunteer or befriender.

    It is important that any visitor follows the IPC processes put in place by the care home (when required), such as practicing hand hygiene and wearing appropriate PPE.

    Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated, and have received their booster. Transmissible viruses such as flu, respiratory syncytial (RSV) and norovirus can be just as dangerous to care home residents as COVID-19. If visitors have any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, they should avoid the care home until at least 5 days after they feel better.

  • What is the home’s protocol in the event of positive COVID infections?

    An outbreak consists of 2 or more positive (or clinically suspected) linked cases of COVID-19, within the same setting within 14-day period (this means where the cases are linked to transmission in the care setting). This applies to both staff and residents and includes PCR and lateral flow test results.

    If an outbreak is suspected, the HPT (or community IPC team, local authority or ICB, according to local protocols) should be informed. A risk assessment should be undertaken with the HPT or other local partner to see if the clinical situation can be considered an outbreak and if outbreak management measures are needed.

    If an outbreak is declared as a result of the risk assessment, then measures will be taken. These will include testing and may also include:

    • Temporarily stopping or reducing communal activities.
    • Closure of the home to further admissions.
    • Restriction of movement of staff providing direct care to avoid ‘seeding’ of outbreaks between different settings.
    • Proportionate changes to visiting: Some forms of visiting should continue if individual risk assessments are carried out. One visitor at a time per resident should always be able to visit inside the care home.
    • This number can be flexible in the case that the visitor requires accompaniment (for example if they require support, or for a parent accompanying a child). End of life visiting should always be supported, and testing is not required in any circumstances for an end-of-life visit.

    Any implemented measures must be proportionate, and risk based. In specific situations, where the local or national risk assessment indicates that cases may be caused by a variant with vaccine escape potential or other concerns, additional measures may be advised.

    In the event of an outbreak in a care home, outbreak restrictions will be in place for different lengths of time, depending on the characteristics of the home, the outbreak, and the results of outbreak testing.

  • What precautions should visitors follow in line with COVID-19?

    Please note that strict COVID restrictions are not currently in place as COVID infections are under control. The below is what we advise to visitors as a general precaution.

    Visitors should be encouraged to wear a face mask when visiting a care home, particularly when moving through the home. Individual approaches may be needed as the wearing of face masks may cause distress to some residents. In circumstances where wearing a face mask causes distress to a resident, face masks may be removed when the visit is not in a communal area of the care home. Removal of the mask in non-communal areas may also be considered following a risk assessment if it is hindering communication, or in the case that the visitor is eating or drinking.

    However, other mitigations should be considered, including limiting close contact, increased ventilation (while maintaining a comfortable temperature) and transparent face masks. Some residents may need support with personal care from a visitor with whom they have a close relationship. This may include activities such as supporting someone with washing, bathing, or cleaning themselves, getting dressed or going to the toilet.

    Visitors providing personal care to residents are no longer required to test before visiting a care home. However, care homes should ask all visitors to wear face masks, in addition to other PPE if they are providing personal care, to ensure visits can happen safely. This should be based on individual assessments, taking into account any distress caused to residents by use of PPE or detrimental impact on communication.

    Children under the age of 11, who are visiting a care home, may choose whether to wear face masks. However, they should be encouraged to follow the IPC guidelines such as practising hand hygiene.

    Ventilation: Particular attention should be given to how ventilation can be improved. Ventilation is an important control to manage the threat of COVID-19. Letting fresh air into indoor spaces can help remove air that contains virus particles and prevent the spread of COVID-19.

    Where possible, rooms should be ventilated after any visit from someone outside the setting, or if anyone in the care setting has suspected or confirmed COVID-19. This is because ventilation is particularly important in spaces which are shared with other people for longer periods of time.

    The comfort and wishes of the person receiving care should be considered in all circumstances, for example balancing with the need to keep people warm. Rooms may be able to be repurposed to maximise the use of well-ventilated spaces.

    Care home residents should not be asked to isolate or take a test following high-risk visits out of the care home including following emergency hospital stays (unless the hospital is in active outbreak – in which case, follow the advice above on discharge from hospital into a care home).

Interested in one of our care services?

“Brockhampton Court Care Home is a beautiful old house situated in lovely gardens and parkland where residents are encouraged to enjoy. It is a very happy place and the staff are wonderful, very kind and cheerful…”

Need some more details?

Learn more about Brockhampton Court and the benefits of our care home in our brochure.